Making Customers Want What You Sell

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Why Newton Days Customer Insights Service Makes You Stand Out

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 We have shifted gears into an age when creating demand is harder than building a product.

For your business to thrive, you must know what matters most to your customers (better than your competitive rivals). In today's competitive landscape, companies can't afford to be tone-deaf. Understanding customer needs is crucial, and Newton Days' customer service approach is built on the surprising power of taking the time to listen properly.

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Traditionally, businesses focused heavily on promoting their products. But knowing what customers want is paramount in a market where buyers hold the reins. Newton Days prioritises customer insights, using them to develop marketing strategies that resonate.

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We interview customers with your business's senior officer (or CEO) present.  It's the only way to affirm your commitment to listening. Ironically, it's easier (and better) for us to do it than you, because the customer has no preconceptions as to what we are meant to know!

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It's called Issue Signature Analysis (ISA).  It's a proven methodology for listening to customers that helps us to separate the functional from the emotional buying priorities of your customers and to determine the difference between TRUST and GOODWILL.

Actively listening doesn't mean twisting feedback to fit pre-existing ideas. Newton Days practices objective listening, ensuring customer insights are interpreted accurately and used for positive change.

 

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Forget useless tick-box surveys!  They don't work.  Newton Days recognises the importance of a dedicated listening function. They champion customer advocacy, ensuring a strong voice for your needs within the organisation. Just ask our customers.  many of the CEOs we've taken out to listen to their customers have described it as the best thing they've ever done to progress their business.

By prioritising active listening, Newton Days customer service empowers you. They translate your needs into solutions, ensuring you get the most value from their services.

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Every year, Ian helps up to 12 startups and young or maturing businesses find their marketing feet or close out their business sales. To enrol in this year's program and discover your secret sauce for marketing, secure your place today.

Everyone who registers gets a FREE copy of my ebook 'Forget Funnels, Build Bridges.'

Please complete the form below to register your interest:

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