Themes: Workforce Design, On-demand Workforce, HR Strategy





This guide (sponsored by describes the many opportunities for re-modeling the workforce emerging for 2020 and how organizations can harness these new sourcing approaches to create a competitive advantage through a more elastic workforce approach.
It’s written for business leaders, human resources professionals and workforce design  professionals responsible for innovation and evolving effective workforce strategies.

Reading Time Approximately 30-minutes (5 Chapters, 37 Pages)

Publication Sponsors: USTECH SOLUTIONS

USTECH SOLUTIONS INC. is a leading international on-demand workforce company.  Our talent, your results– this is the premise behind US Tech Solutions.

Partnering with 100+ Fortune 500 companies and mid-sized firms across industries, experience the best in class, uniquely customized and scalable workforce solutions.



What We Do

RPO, MSP, FSP, VMS….We’re the industry experts in designing and fulfilling your on-demand workforce. Unlike our rivals, we don’t attempt to box you into a particular one-size-fits-all solution. Each of our programs is precisely tailored to suit your needs.With a client retention rate of 97% and business conducted globally, US Tech Solutions has demonstrated the ability to consistently provide exceptional service.

Our Passion For People

USTECH SOLUTIONS has always been about people; those that work in our team, those we serve as clients, and the wonderful superstars we place. Every day, USTECH SOLUTIONS finds new work-life adventures for people over four continents, working 24 hours a day to create wealth, opportunity and hope one placement at a time.

Curiosity and Thought-Leadership

USTECH SOLUTIONS has been viewed as a tech innovator and maverick since the beginning of our business. We’re passionate about innovation because we fundamentally believe that progress is ultimately good (and inevitable) for business and humanity. Nobody that innovates has ever done so without taking risks or making mistakes. Innovation should be embraced with eyes wide-open towards the opportunities and risks it represents. It pays to work with a partner that understands your business, has proven delivery track-record and can offer thought-leadership through experienced practitioners to act as your guide.

Chapter Overview


One of the biggest changes the world of business has ever seen is happening right now. The composition of organizational workforces is being redefined by emerging technologies. We can comfortably predict a wave of droids, robots and software powered by artificial intelligence (AI) and virtual reality (VR) etc. will come crashing down by 2020, forging a new norm that we don’t recognize today. And, good or bad, it will be an irreparable change. .

1. The Business Climate

Markets are changing structurally more than ever before. Digital innovations encourage consumers and entrepreneurs to re-define what they want and what is possible. The world of 2020 is mind-blowingly different from the consumer-crazed sixties and seventies, and the frugality of the forties and early fifties.

In this chapter, we explore the external factors that are redefining how organizations must operate to survive.

2. Unboxing Assumptions

To minimize the influence of ‘lens distortions’ that influence how we see things today and tomorrow, we must tackle known assumptions head-on and prove them to be unreliable friends.

In this chapter, we expose assumed realities that have largely worked in the same way and shaped ‘norms of behavior’ for decades.

3. Workforce Design in 2020

In this chapter, I explain the influencing levers of your workforce design for 2020. I start by building out some obvious classifications of work activities that shape this frame.

4. Workforce Integrity in a Digital Age

To create elasticity in a workforce design to mirror the needs of a constantly changing digital economy, organizations have to maximize their use of indirect labor while maintaining high levels of addressable capability and integrity. But how?

In this chapter, I walk through the stages of designing, operating and transitioning workforce needs to profile opportunities to add richer capability and integrity into the operation of an indirect labor force.

5. Final Thoughts

In this final chapter, we summarize the take-away messages and key actionable insights.  What impact will these changes have on the customer experience and competitiveness of organizations – and what can you do about it?


Ian C. Tomlin

Ian C. Tomlin is a recognized international management consultant specializing in organizational design, behavior and change.   He has led a career in B2B tech industry sales, marketing and     strategy and is a serial entrepreneur and writer.  He is a regular conference speaker on topics of on-demand workforce, digital transformation, conversational marketing and    business model design and orchestration.  His business books on enterprise technology, marketing and growth topics are       published internationally on Amazon Kindle and Apple iBooks.

He can be contacted on Twitter at @tomoontour and on LinkedIn [].

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